MindEdge

Certificate in Conflict Management (ACE CREDIT ®)

Name: Certificate in Conflict Management (ACE CREDIT ®)
Brand: MindEdge
Price: 1868.88 USD
Availability: InStock

Certificate in Conflict Management (ACE CREDIT ®)

$1,869 USD

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Peacekeeping prowess, proven! Secure a credit-backed certificate that crowns your conflict resolution skills. Mediate, mitigate, and make peace prevail!

Course Duration:33.55 hours

Credits:
CEU Credits: 0.3
AMA PCM CEU Credits: 0
PDU Credits: 0
HRCI Credits: 0
SHRM Credits: 3
CFRE Credits: 0
ATD CI Credits: 3
ACE Credits: 0

Whether adopting new technology or adapting to a drastic shift in an organization's core focus, change is a constant in any successful business. Managers play a fundamental role in successful effecting changes across an organization, and meanwhile, humans, by nature, will often resist change out of fear of the unknown. This introductory course addresses the key issues managers face in a dynamic environment. By understanding the steps in effecting change and how to overcome resistance, a manager can successfully lead change at various levels of an organization.
Credits:
0.4 CEUs 4
ATD CI Credits 4
PDUs 4
HRCIs 04 SHRMs

Whether adopting new technology or adapting to a drastic shift in an organization's core focus, change is a constant in any successful business. Managers play a fundamental role in successful effecting changes across an organization, and meanwhile, humans, by nature, will often resist change out of fear of the unknown. This introductory course addresses the key issues managers face in a dynamic environment. By understanding the steps in effecting change and how to overcome resistance, a manager can successfully lead change at various levels of an organization.
Credits:
0.4 CEUs 4
ATD CI Credits 4
PDUs 4
HRCIs 04 SHRMs

Handling Difficult Employee Behavior

As a manager, handling difficult employee behavior is now your job. And it can be overwhelming to try to navigate the psychology of poor behavior to try to figure out how to improve the situation. This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined.
Credits:
1 CEUs 10
ATD CI Credits 10
PDUs 10
HRCIs 10 SHRMs

Communicating Collaboratively

In most organizational settings, you'll be expected to work in teams. At times, your team members may not be physically in the same office with you. And yet, communicating effectively within these teams is critical to the success of the team, and critical to your personal success on any given project or task. This introductory-level course will help you improve your collaborative communication by providing best practices and effective tips and techniques.
Credits:
0.4 CEUs 5
ATD CI Credits 5
PDUs 5
HRCIs 05 SHRMs

Handling Workplace Conflict

As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.
Credits:
0.6 CEUs 6
ATD CI Credits 6
PDUs 6
HRCIs 06 SHRMs

Emotional Intelligence for Managers

Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships. Managers with high EI are better equipped to deal with subordinates, colleagues, and company executives, and they can do a better job of handling and resolving conflicts. This one-module course reviews the underlying concepts of emotional intelligence and explores how managers can improve and make use of their emotional intelligence.
Credits:
0.3 CEUs 3
ATD CI Credits 3
HRCIs 03 SHRMs

Negotiations: Resolving Disputes

This course is designed to help managers and other decision makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.
Credits:
0.3 CEUs 3
ATD CI Credits 3
HRCIs 03 SHRMs

Introduction to Managing Change and Resolving Conflict

Course Description

This online course covers the key issues and best practices for managers dealing with contentious situations in the workplace. Throughout seven segments, learners will explore strategies that managers can use to help deal with conflict. The self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies and scenarios highlighting key issues, and self-assessments that engage students and provide opportunities to practice conflict negotiation and management skills. Topics covered in the course: Introduction to Managing Change and Resolving Conflict Communicating Collaboratively Emotional Intelligence for Managers Handling Difficult Employee Behavior Handling Workplace Conflict Leading and Managing Change Negotiations: Resolving Disputes Download the complete syllabus with learning outcomes here. This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT ®) with a recommendation of 3 credits, lower division, in conflict management. Successful completion for the ACE CREDIT ® designation is based on student performance on a final cumulative exam. The final exam is composed of 50 multiple-choice questions. Students will have 1.5 hours to complete the exam. The exam is proctored. For more information, please see the syllabus. If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 2 additional times (3 total attempts). Students must wait 24 hours between exam retakes. A passing score of 70% of above is required to request college credit for this certificate.