Frontline Manager
Frontline Manager Certificate
Frontline Manager Certificate
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$2,106 USD
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$2,106 USD
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Suit up, future Tony Stark of management! From building Iron Man suits (metaphorically) to leading the Avengers, this course is your Endgame. Sharpen your skills, rally your team, and let’s save the business world together. Assemble!
Course Duration:34 hours
Credits:
CEU Credits: 0.3
AMA PCM CEU Credits: 0
PDU Credits: 0
HRCI Credits: 3
SHRM Credits: 3
CFRE Credits: 0
ATD CI Credits: 3
ACE Credits: 0
This course, aimed at aspiring supervisors and companies that want to improve their employees' supervisory skills, is designed to help a worker make the transition from individual contributor to a supervisor who oversees the work of others. Self-paced and highly interactive, the course details the fundamental nature of a supervisor's role and the basic management principles that apply to it. It also provides a close look at seven skills that are essential to any supervisor's success: managing time and priorities; communicating; organizing the work and setting goals; managing relationships; resolving conflict; guiding the work; and managing performance. Learners will also have a chance to assess their own supervisory skills and get practical tips on dealing with upper management.
Credits:
0.6 CEUs 6
ATD CI Credits 6
HRCIs 06 SHRMs
This course, aimed at aspiring supervisors and companies that want to improve their employees' supervisory skills, is designed to help a worker make the transition from individual contributor to a supervisor who oversees the work of others. Self-paced and highly interactive, the course details the fundamental nature of a supervisor's role and the basic management principles that apply to it. It also provides a close look at seven skills that are essential to any supervisor's success: managing time and priorities; communicating; organizing the work and setting goals; managing relationships; resolving conflict; guiding the work; and managing performance. Learners will also have a chance to assess their own supervisory skills and get practical tips on dealing with upper management.
Credits:
0.6 CEUs 6
ATD CI Credits 6
HRCIs 06 SHRMs
Credits:
0.6 CEUs 6
ATD CI Credits 6
HRCIs 06 SHRMs
Frontline Manager™: Coaching
Frontline managers have many different responsibilities in their role within a business organization. They coordinate work schedules, create and implement action plans, prioritize problem-solving, all while keeping team morale and motivation high. As a frontline manager, you will be responsible for coaching employees to improve their work habits, overcome specific obstacles, or collaborate better with colleagues.In this course you will explore how coaching employees is a vital part of management in any organization. We'll discuss the differences between coaching and mentoring, identify common coaching challenges, review the GROW model, explain the importance of active listening and setting SMART goals, and discuss how to monitor progress and provide feedback.
Credits:
0.2 CEUs 2
ATD CI Credits 2
HRCIs 02 SHRMs
Credits:
0.2 CEUs 2
ATD CI Credits 2
HRCIs 02 SHRMs
Frontline Manager™: Progressive Discipline
Progressive discipline is a process for handling workplace issues by providing opportunities for employees to correct problems through a series of increasingly severe sanctions. Progressive discipline is considered a best practice because it is corrective rather than punitive and tailored to the seriousness of the issue. This course will provide Frontline Managers with the skills necessary to implement and manage an effective progressive discipline program at their organization.
Credits:
0.2 CEUs 2
ATD CI Credits 2
HRCIs 02 SHRMs
Credits:
0.2 CEUs 2
ATD CI Credits 2
HRCIs 02 SHRMs
Frontline Manager™: Time Management
While the specific duties of a frontline manager will vary depending on the industry in which they work, one skill that all frontline managers need to master is time management. Frontline managers need to be skilled at managing both their time and company time. Specifically, successful frontline managers must learn to optimize how their direct reports spend their time to improve efficiency and productivity.In this course, you will learn how to become more effective by employing time management and scheduling techniques. The concepts covered in this course will discuss how to plan, organize, and prioritize your schedule, as well as the schedules of those you manage. You will learn what tasks to delegate and how to address procrastination, and how making time management a priority is the first step to keeping on task and managing a productive schedule.
Credits:
0.2 CEUs 2
ATD CI Credits 2
HRCIs 02 SHRMs
Credits:
0.2 CEUs 2
ATD CI Credits 2
HRCIs 02 SHRMs
Frontline Manager™: Work-Life Balance
Finding a healthy work-life balance—knowing the right amount of time to devote to your work, to your family, and to yourself—has never been easy, especially for those in managerial positions.This introductory course is meant for frontline managers, or aspiring frontline managers, who recognize work-life balance as a skill and want to improve their ability to create this balance. This course looks at methods and techniques to reconcile work and family. You will also consider the question of personal fulfillment and the needs and demands of leadership.
Credits:
0.2 CEUs 2
ATD CI Credits 2
HRCIs 02 SHRMs
Credits:
0.2 CEUs 2
ATD CI Credits 2
HRCIs 02 SHRMs
Frontline Manager™: Better Communication
Almost everything that happens in the workplace requires some form of communication. Frontline managers have to communicate with the workers they supervise, with their colleagues in management, and with their bosses in the executive suite. Being able to communicate clearly and effectively is a vital skill for any frontline manager. This course provides a brief introduction to communication theory, but the main emphasis is on practical approaches to communicating in the workplace. Topics include verbal and nonverbal communication; how to develop a clear message; how to tailor your message to suit your purpose; how to communicate down, to the workers who report directly to you; and how to communicate up, to your bosses in senior management.
Credits:
0.2 CEUs 2
ATD CI Credits 2
HRCIs 02 SHRMs
Credits:
0.2 CEUs 2
ATD CI Credits 2
HRCIs 02 SHRMs
Frontline Manager™: Leadership Styles
Course Description
Frontline managers sit at the very first level of management across a company's business operations and functions, and are utilized in just about every industry and market. They make up 60% of a company's management ranks, and directly supervise as much as 80% of the workforce. They are the representation of a brand - interacting with customers, speaking to vendors, negotiating contracts, and managing employees. They are, in essence, a company's strategy in motion and the key to its success. The Frontline Manager™ certificate and courses were developed to offer vital training in core managerial skills to first-level managers. With a focus on topics such as supervision, coaching, leadership styles, navigating organizational culture, and time management, the courses are designed to help frontline managers develop into true leaders within an organization. The certificate consists of 9 courses and a simulation that are online and self-paced, offering flexibility in the delivery and timeframe. No prerequisites are required to begin the courses. A course will be considered complete when the participant has done all assignments, exercises, review checkpoints, and has received at least a 70% on the course final exam. Students will have 12 months to complete all the courses in the certificate.
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