HR Skills: Conflict Resolution

Every organization encounters the occasional conflict. When dealt with effectively, it can make an organization stronger and more resilient. When left unchecked, it can affect the well-being of employees and the success of an organization. This course provides an overview of the benefits of conflict resolution. We discuss the role of HR in handling disputes and describe some common sources of workplace conflict. You will learn to identify different conflict styles along with strategies and best practices for responding to workplace conflict. We also discuss how to identify and respond to dangerous situations. Finally, you'll learn about organizational policies and legal considerations for handling conflict. Learning Outcomes List the benefits of conflict resolution Describe the role of HR in conflict resolution Identify the different types of conflict in the workplace Identify various conflict styles in the workplace Describe strategies for resolving and mediating conflict Explain what constitutes dangerous conflict and consider methods for handling risky situations Describe organizational policies and legal considerations for workplace conflict