Optimizing Operations and Managing Crises

This completely online and self-paced one-module course utilizes Inc. Magazine's prize-winning editorial content to introduce basic concepts of business operations and crisis management. The focus is on providing practical, hands-on advice to entrepreneurs and small-business people, including video segments with analysis and commentary from industry-leading practitioners and subject matter experts. The course also offers real-world examples, how-to lists and advice, interactive games, and review questions to ensure mastery of the material. Included with your course is a six-month complimentary subscription to Inc. Magazine. Your subscription will start with the current issue. Inc. Magazine publishes 6 issues a year. Learning Outcomes Discuss the importance of the operations side to your company's business Select a chief operating officer with the appropriate experience and skill set Explore technological solutions to streamline your business operations Consider ways to apply artificial intelligence to your company's operations Articulate the different types of crises and hazards that may threaten your business Prepare yourself and your management team to provide strong crisis leadership Discuss how bad PR can hurt your business Develop a crisis communications plan Explain when a public apology may, and may not, be appropriate Develop a contingency plan for emergency preparedness Develop a business continuity plan for catastrophic circumstances