PM Skills: Conflict Management

Because projects bring so many people together to work collaboratively, it's inevitable—conflict will happen at some point. But a properly structured conflict resolution process will not only address problems in a timely manner, it may actually spark creativity and innovation as a team finds a new pathway to complete its work. This self-paced, fully online course will help project leaders recognize potential workplace conflicts early and intervene at the appropriate point so they can minimize disruptions. It introduces a robust infrastructure that can prevent stalemates and resentment from interfering with the team's cohesion and solidarity. And it helps guide team members through forms of self-management so they can begin to correctly organize and settle disputes on their own. Learning Outcomes Identify the different types of conflict in the workplace Describe some of the major causes of workplace conflict Discuss the Thomas-Kilmann conflict mode instrument Consider your personal conflict style and compare it to other styles Identify various conflict behaviors in the workplace Describe best practices for project leaders dealing with conflict among team members Explore conflict resolution strategies Discuss best practices for handling difficult employees Describe what constitutes dangerous conflict and consider methods for handling risky situations